Library Learning Commons: Hotel &amp; Restaurant Operations: Media / Video

The Hospitality Industry

Introduction to Hospitality
This video describes commercial and noncommercial hospitality establishments and key hospitality departments such as management, food and beverage, gaming and entertainment, customer service, security, housekeeping, maintenance, and more.
Operations Management: A Hotel Case Study
Viewers follow the general manager, food and beverage manager, executive chef, and executive housekeeper as they maintain and monitor the hotel’s workflow. Underscoring the ultimate goal of boosting performance, the video presents strategies that can be applied in the areas of facilities, materials, quality, and technology.
Managing Conflict in Hospitality
This program will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty, and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans.
Teamwork in Hospitality
This program helps students who are aiming for the hospitality industry to understand why teamwork is vital to the success of an establishment, what its core principles are, and how it can be put into practice and strengthened.

YouTube Videos

He Tastes Water Like Some Taste Wine. Meet a Water Sommelier | National Geographic Short Film Showcase
Martin Riese is part of a very small pool of sommeliers who have made a profession out of tasting and judging water.
How to Pair Wine With Food | The Art of Manliness
Gerald Morgan Jr, Sommelier at Simplified Wine shows you how to pair food with wine.
We Are Hilton: An Inside Look - Front Desk
Front Desk Team Members provide memorable first and last impressions for our guests! They are welcoming, warm and create outstanding experiences day in and day out. Take an inside look at some of Hilton's exceptional Team Members and their passion for what they do.
Bartending Fundamentals
In this Hospitality training series we break down bartending fundamentals, so you’re fully prepared with the right attitude, vocabulary, tools, and techniques to provide excellent customer service.

Playlist

These are set up to be used in individual sections or as a whole.

Blackboard Training Academy: Behind the Bar
This 14 part series goes through some great principles and concepts that are great to be aware of when working in the hospitality industry.
Tomorrow's Food
This 3 part documentary series reveals the awe-inspiring future of tomorrow's food. With amazing innovations and jaw-dropping advances from around the world that will soon be on our doorstep.
Leadership Essentials
This 10 part series explains the importance of good communication and managerial skills.

Hospitality VS Service

Be a hospitalian | Bobby Stuckey | TEDxBoulder

Bobby Stuckley, has had a distinguished career working in restaurants and received numerous many awards for his work. He speaks passionately about the difference between "hospitality VS service" and how we can all do something small to make experiences better for people.