Skip to Main Content

About Us

Frequently Asked Questions

Frequently asked Questions


Using the Library

What are the hours of the Library Learning Commons?
Library hours follow the campus hours:
Mon - Fri: 7am - 9pm
Sat: 10am - 5pm
Sun: 12pm - 9pm

Please note: Our Library staff are available during the hours of 8:15 am - 4:30pm

Where do I go for help with research for an assignment?

  • You can read our tips on finding articles and searching a database. You can find all our article, book and video databases here.
  • Join an online workshop to learn about how to find articles, how to write citations or learn more about plagiarism. View the schedule and sign up for an upcoming workshop here.
  • Meet with library staff individually or with your own small group to go over the library resources, plagiarism, citations and more. Get in touch with us at

How can I get help with citing sources in APA or MLA?

  • Join an online workshop to learn about how to find articles, how to write citations or learn more about plagiarism. View the schedule and sign up for an upcoming workshop here.
  • Find printable citation instructions, examples and more information on our Citation Basics page.

What else is available in the Library?
Although each Library Learning Commons may be set up a bit differently, each campus offers computers and printing access, which includes photocopying. Most also offer docking stations to extend your laptop screen and give you a second, larger screen. We also offer areas to study individually and a place to work in groups. Stop by to check out the space and meet the staff. We are here to help you succeed!

Can I eat and drink in the Library?
Library-friendly drinks, such as: travel mugs, bottled drinks with caps and lidded cups, are welcome. Snack items, such as: packaged crackers, cookies, pretzels, granola bars, nuts, raisins, M & Ms, etc., are allowed when consumed responsibly. Please eat foods with a strong scent in a designated food area of the campus. When you leave, please throw away your trash.

How do I book a room in the Library?
Some Library locations have rooms available for use. Please speak with the library staff for more details or send us an email at Please include your campus in your email.

Wifi and Printing

How do I access the campus wireless network?
You can find log in instructions here to log in using your username and password. If you need any further assistance, please contact the IT Department at your specific campus.

Can I print or make copies?
You may print from any computer through PaperCut with your print credits. Print credits are issued to each student in September and January. If you run out of credits, more can be purchased at the campus bookstore. Your balance can be checked by logging into PaperCut and choosing "Summary" from the sidebar.

How do I submit a print job?
You can find instructions on how to submit a print job through PaperCut to a campus printer here.

What are the Library Internet Use Guidelines?
NBCC's Library Internet Guidelines are provided for students to support their educational needs and for faculty and staff to support their professional activities. All users are responsible for using the Internet in an effective, efficient, ethical, and lawful manner and are expected to adhere to applicable copyright and fair use laws. Internet access is a privilege, not a right, and as such can be withdrawn from those who use it irresponsibly. The IT department monitors all electronic activities to ensure computers are appropriately being used.

During busy periods, library staff maintain the right to ask anyone using computer network resources for non-classroom purposes to relinquish the computer to students who need it for research purposes.

Failure to follow the NBCC Computing Services policy may result in disciplinary action or loss of library privileges.

Student IDs

How do I get my Student ID?
Submit the online form to request a Student ID.

ID cards are typically ready for pickup about 1 week after submitting the ID Form. It can be picked up from one of the following locations:
Fredericton: Welcome Desk
Miramichi: Welcome Desk
Moncton: Welcome Desk
Saint John: Student Services
Saint John Allied Health: See your Instructor
St. Andrews: Library
Woodstock: Welcome Desk

What do I do if I lose my Student ID?
To request a replacement ID, please submit the online Student ID form again. A new ID will be made for you.