Library Learning Commons: Hotel & Restaurant Management: Media / Video

The Hospitality Industry

Introduction to Hospitality
This video describes commercial and noncommercial hospitality establishments and key hospitality departments such as management, food and beverage, gaming and entertainment, customer service, security, housekeeping, maintenance, and more.
Operations Management: A Hotel Case Study
Viewers follow the general manager, food and beverage manager, executive chef, and executive housekeeper as they maintain and monitor the hotel’s workflow. Underscoring the ultimate goal of boosting performance, the video presents strategies that can be applied in the areas of facilities, materials, quality, and technology.
Managing Conflict in Hospitality
This program will equip hospitality workers with the skills and knowledge they need to handle all forms of conflict with openness, honesty, and empathy. We find out how to identify potential causes of conflict and act before the situation escalates. We also discover situational techniques to resolve conflict and learn the importance of follow-up such as incident reports and action plans.
Teamwork in Hospitality
This program helps students who are aiming for the hospitality industry to understand why teamwork is vital to the success of an establishment, what its core principles are, and how it can be put into practice and strengthened.

YouTube Videos

How to be a Good Restaurant Manager
This video looks at some of the qualities that help to make a good restaurant manager.
Restaurant Management Tips for a Top Notch Team
Restaurant managers can be the difference between a good restaurant and a successful restaurant. These six tips and tools will help you build your top notch team.

Playlist

These are set up to be used in individual sections or as a whole.

Blackboard Training Academy: Behind the Bar
This 14 part series goes through some great principles and concepts that are great to be aware of when working in the hospitality industry.
Leadership Essentials
This 10 part series explains the importance of good communication and managerial skills.

Hospitality VS Service

Be a hospitalian | Bobby Stuckey | TEDxBoulder

Bobby Stuckley, has had a distinguished career working in restaurants and received numerous many awards for his work. He speaks passionately about the difference between "hospitality VS service" and how we can all do something small to make experiences better for people.

Hotel & Restaurant Management

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The Hospitality Industry

YouTube Videos

Playlist

Hospitality VS Service