Administrative Professional

This program outlines the four key communication skills needed: lean communication (getting straight to the point), connecting with others (social skills), adaptability (learning to read and relate to different types of people) and texting and using social media professionally (understanding the importance of sensitive, respectful and polite messaging).

Communiting isn’t just about sharing information—it’s creating it—and that the ways in which emails, texts or voice messages are composed and conveyed may make the difference in impressing or disappointing an employer or co-worker.

A closed door, an exasperated expression, a noisy workstation, a cultural misunderstanding—all of these are examples of things that gets in the way of effective communication. The key to overcoming communication barriers is to be able to identify, understand them.

Peter Quarry and Eve Ash note the growing importance of collaboration as a workplace skill. Pooling ideas and team-based projects result in higher-preforming workplaces.

With the information overload of the 21st Century it has never been more important to think and work critically, our experts discuss how they utilize this skill in their careers.

What is ethical behavior and does it really matter in today’s workplace? Can unethical behavior affect the performance of a business? In answering some common questions about ethics, Eve Ash and Peter Quarry tackle this sometimes sensitive subject with clarity and precision.

Plagiarism is copying or paraphrasing someone else's work and submitting it as your own. Copyright infringement is using another's work without permission, creating a derivative work, or distributing or displaying another's work. Learn about exceptions like common knowledge, fair use, and public domain.